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Developments in the Call Centre Industy (Routledge Studies in Business Organization and Networks)by: Julia Connell & John Burgessen 0415357020 9780415357029 9780203003008 |
Development Call Centre Indust (Routledge Studies in Buisness Organizatinon and Networks)
By Connell&burgess
- Publisher: Routledge
- Number Of Pages: 205
- Publication Date: 2006-07-24
- ISBN-10 / ASIN: 0415357020
- ISBN-13 / EAN: 9780415357029
- Binding: Hardcover
Product Description:
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.